We value your privacy and want you to be clear about the data we collect and

store, how we use this and the rights you have to control that information.

We have created a Data Privacy Policy to reflect changes introduced by the

new General Data Protection Regulations (GDPR) which comes into force.

from 25th May 2018. The changes in law will provide you with greater.

transparency and control over your personal data.


What data is being collected?


If you book online at, we

will collect and store your personal data. The use and storing of this personal

data is a contractual requirement and is necessary by to send confirmation and directions to you be email and text message.

When you book online to engage in our services,

by providing us with your personal data you are giving your consent for

StayKool to collect and store this data.


When engaging with Staykool

We will require the following information to enable an account to be opened.

• First name (s) surname or company name

• Email address

• Telephone and mobile number

• Make and Model of car



How long will the data be stored?

Where possible Staykool will erase any personal data

that is deemed no longer necessary for the purpose for which it is collected or

otherwise processed, or if you have withdrawn consent for its processing and


We will store the data for a period of six.

years for compliance with our general legal obligations and for the exercise or

defense of any legal claim.

Under the GDPR, you have the right to block or request the deletion or

removal of personal data to prevent further processing. This right to erasure

is also known as the 'right to be forgotten. Specific circumstances in which

you can request the deletion or removal of personal data includes:

• Where personal data is no longer necessary for the purpose for which

it is collected or otherwise processed.

• Where you withdraw consent

• When you object to the processing and there is no overriding legitimate

interest to continue the process.

• Where the personal data was unlawfully processed

• Where the personal data must be erased to comply with legal


• In case a deletion is not possible due to legal, statutory or contractual

retention periods, or if it requires disproportionate effort or prejudices.

your legitimate interests, the data will be blocked or deleted.


Unless you have told us not to, we may send you marketing information

relating to products that we think are of interest and relevance to you. If at

any point you change your mind and no longer want to receive any marketing.

please contact us on 01332 411980

Telephone recordings

All calls received are recorded for quality and training purposes. Where

confidential information is given ie. credit cards and bank details recording is


Sharing of data with other data controllers

Here at Staykool we take privacy seriously and the

information we hold about you is confidential. We will not disclose it outside

of Staykool in any instance.


Protecting your privacy

In order to protect the personal data collected by Staykool

against accidental or deliberate manipulation, loss, destruction, or the

access of unauthorized persons, technical and organizational security

measures are constantly improved. In addition, our employees and support

staff are obligated to observe confidentiality and data privacy.

Where possible we have tried to make our website secure and reliable for our

users. However, you recognize that your use of the internet and our website

is at your own risk and we have no responsibility or liability for the security of

personal information transmitted via the internet.


If at any time we become aware that your data has become compromised, or

that a breach of our systems and controls has occurred, which has an impact

on the security of your data, we will notify the information commissioners.

office for you without undue delay.

Subject access request

You have the right to request access to a copy of the personal information we

hold about you. This is also known as "Subject Access Request". This

information is provided to you free of charge.

Rectifying or updating personal data

You are entitled to have your personal data rectified if it is inaccurate or


Withdrawing consent

You have the right to withdraw your consent for us to collect, process, and

store data at any time. If you wish to withdraw your consent please contact

Staykool on 01332 411980

Right to complain

If you have a complaint about any aspect of data protection or if you feel your

privacy has been breached by us please contact StayKool

on 01332 411980

Changes to the Privacy Policy

Due to the further development of our website, government regulations, or the

implementation of new technologies, this policy will be reviewed and may

change from time to time. Staykool reserves the right

to change this data protection information at any time with effect for the future.

The revised policy will be posted on the website so

that you are aware of the information we collect, how it is processed and how

it is stored. We, therefore, recommend you read the current data protection

information again from time to time

Last updated: 24/3/2021

Date of next review: May 2021 or earlier if needed

Registered Office;

2 Verbena Drive